Family and dog leaving their room at Trailhead Lodge in Bend, OR
Family and dog leaving their room at Trailhead Lodge in Bend, OR

PROPERTY GUIDELINES

GENERAL POLICIES:

Check-In & Check-Out:

  • Check-in: 4:00 PM
  • Check-out: 10:00 AM
  • Early/late requests based on availability 

Guest Requirements:

  • Must be 21+ to check in
  • Valid ID and payment required 

Cancellation:

  • Cancel up to 48 hours prior (by 4:00 PM) for a full refund
  • Late cancel/no-show: 1 night room + tax
  • Third-party bookings cancellations handled through the original booking platform 

Payment:

  • Cashless property
  • Card required for all reservations 

Quiet Hours:

  • 10:00 PM – 8:00 AM 

 

 

Parking & Vehicles:

  • Parking is complimentary
  • One vehicle per room recommended
  • No RVs, trailers, or vehicle repairs without approval
  • Trailhead Lodge is not responsible for damage & liability 

Housekeeping:

  • Available upon request
  • Scheduled service for extended stays 

Conduct:

  • Respect guests, staff, and property
  • No excessive noise or disruptive behavior
  • Guests responsible for damage beyond normal wear to their rooms

Food & Beverage:

  • Outside alcohol is limited to guest rooms
  • Consumption must follow property guidelines

Lost & Found:

  • Items held for a limited time
  • Shipping is available at the guest's expense

Special Requests:

OUTDOOR COMMUNITY SPACES:

  • Shared use for registered guests
  • No parties or amplified music without approval
  • First-come seating for communal areas
  • Fire Pits will be operated during posted hours  
  • May be restricted based on conditions 

Pool & Spa:

  • Outdoor Pool Closed for the Season
  • Hours: 10:00 a.m. – 10:00 p.m.
  • No lifeguard on duty
  • Glass not permitted inside the pool area
  • Pool, spa, and fire features may vary based on weather and conditions 

DOG POLICY: 

At Trailhead Lodge, we know the best adventures are the ones shared—especially with your four-legged companions. Dogs are part of the experience here, and we’re happy to welcome them into our laid-back, outdoor-inspired setting. For a fee of $40 per dog, per night ($20 per additional dog), maximum of two dogs per stay, your pup can settle in right alongside you and be part of every Bend adventure.

Our dog-friendly rooms are thoughtfully designed to make traveling with your pup effortless. Each room includes elevated dog beds, water bowls, and a welcome gift, with ground-level access for easy ins and outs after a day on the trails. Guests can also enjoy our dedicated Bark Park, a relaxed, off-leash space where dogs can roam, play, and unwind.

Whether it’s early morning trail walks, post-hike hangouts, or simply relaxing under the pines, Trailhead Lodge makes traveling with your dog easy, comfortable, and fully part of the experience. 

 

 

To ensure a great experience for all guests (two- and four-legged alike), we ask that the following guidelines be observed:

  • Dog-friendly rooms are available in select accommodations, requested at the time of reservation
  • $40 per dog, per night ($20 for additional dog). Maximum of two dogs per stay
  • Dogs must remain on a leash in all common areas
  • Dogs are not permitted in communal indoor spaces or within the pool and spa areas
  • Owners are fully responsible for their dog’s behavior, noise, cleanup, and any damages
  • Dogs are prohibited from being left unattended in rooms at all times